- Shipping & Delivery / Timing method
United States: Our standard method of shipment in the U.S.is UPS Ground, and will typically arrive 3-7 business days after the order has been completed. Average number of days may vary based upon destination. We reserve the right to use the best available shipping service to complete your order.
- Refund & Warranty
All new pickups are guaranteed to be free from manufacturing defects for a period of one year. The warranty applies only to the original purchaser. We stand behind any work we do, and would appreciate a chance to fix a problem if one occurs.
Disconnecting the leads at the pickup or removing the coil tape will void the warranty. Breaking the solder joint on pickups with metal covers will void the warranty. Obvious abuse, misuse, or other alteration of the pickup will also void the warranty.
- Exchange Policy
Pickups purchased directly from us may be exchanged or returned for up to 30 days. Pickups must be in as new condition and not altered or damaged in any way. No returns or exchanges on custom builds or non-stock items. No returns or exchanges on shims, pick guards, or rings.
We are not responsible for any damages cause by installation, or use of non-supplied mounting hardware or covers.
If the lead wire(s) need to be replaced (due to shortening, un-braiding or solder residue), there is a $10 per pickup re-lead fee for cloth covered wire (Strat, Tele, etc.) , $20 per pickup for P90s with shielded cable.
If you have purchased the pickups through a dealer, exchanges are subject to that dealer’s in-house exchange / return policy. We do not accept exchanges or returns on pickups that have been purchased pre-installed as “Original Equipment” (OEM) on other guitar manufacturer’s guitars.
Any orders returned to Thomas Alan as undeliverable, unclaimed, denied, or refused may be re-shipped at customer’s expense, or will otherwise be subject to a $30 processing and handling charge, to be deducted from refund. All shipping charges are the responsibility of the customer and are not eligible for refund.
All shipping costs will be the responsibility of the customer.
Please follow these steps:
- Please carefully wrap the pickup in bubble wrap or other material that provides ample protection and cushioning. Please make sure the pickup does not “bounce” around” in the box, causing scratches or other damage.
- Please make sure to include your contact information inside the box you are sending to us.
- You may want to insure your package. We cannot be responsible for returns we don’t receive.
Send to: Thomas Alan, P.O. Box 2196, Grants Pass, Or. 97528.
email: jeffrey@thomasalanpickups.com